FAQ - Frequently Asked Questions

1. How to contact the training team?

If you have any questions or would like to request a training course, you can contact the training team by logging into Espace client. If you cannot log in, contact your organization’s IT manager who will give you access to the site.

Once logged in, go to the service catalogue and view a list of the services offered. Then select the Training course request to enter you questions or request. We will contact you as soon as possible.

2. What is a training course?

The aim of the training course is to provide users with the information they need to work in an optimal manner, by learning about GRICS’ products and those of its partners.

These training courses are offered in four categories: self-training, distance training, in-person training in GRICS’ offices and in-person training at your organization’s premises. The number of participants and the duration of the courses vary depending on the product, the type of training and the content offered.

Two types of training sessions are possible:

• Open to all training: staff from various organizations can participate.
• Training reserved for an organization: only staff from that organization can participate. For this type of training, the organization must make a request by contacting the training team.

3. What is distance training as opposed to self-training?

• Distance training is synchronous online training. It is a virtual class via a Web platform, with a trainer present, and a set date and time. Communication between the learners and the trainer take place in real time.
  
  
• Self-training is asynchronous training. It is a self-learning process using the educational materials and assignments made available online by the trainer. Learners work according to their own schedules and progress at their own pace. Communication with the trainer is not in real time but rather by email or via a discussion forum.

4. What is the cost of the training course?

The cost of the course depends on the training category. You can find all the details in the Pricing section of the website.

5. What is the payment policy?

• For self-training courses, immediate online payment via PayPal is required upon registration.
  
  
• For other training courses, the invoice will be sent directly to your organization or to the address provided in the Billing field, upon registration

6. What do I need in order to register?

You must know the product name (e.g. GPI), the name of the desired training course (e.g. Éditeur de rapport) and the date which the training course will take place. In addition:

• For self-training courses, a credit card is required to make the payment online.
• For the other training courses:
• If it is a training course reserved for your educational institution, make sure you have the course registration code on hand. If you do not have it, ask your organization’s director.
• If the invoice should not be sent to your educational institution, make sure you have the name of the establishment or the administrative unit as well as its billing address on hand.

7. How do I register?

Note! You can only register for the following training categories: self-trainings, open to all trainings, trainings specifically open for your organization.

To register, click Our courses in the menu.

Then:

• Choose a family of products from the list and choose the product, then the desired course or
• Choose the All option and use the course search by entering one or more keywords (e.g. Web Dofin).

If no course is open contact the trainer team. If you cannot register for the available courses, contact the training team to apply for registration.

Once you find the course you are looking for, it is important to view the course plan to ensure you have the prerequisites and that the course corresponds to your needs.

• If it is not the desired course and if you require more information, contact the trainer team.
• If it is the desired course, click the course title, follow the instructions and click the Register button to confirm your intention.

To register for a self-training course, you must make the payment so that you can finalize your registration.

Registration is now complete. You will receive a registration confirmation by email thereafter.

Please note that group registration is not available on Espace formation. Each participant has to complete his registration through his personal learning profile using his organization’s Microsoft Office 365 authentification.

8. Is there a registration deadline?

Yes, registration ends five business days before the start of the course.

9. It is possible to postpone my registration?

Yes, if there are places available in another course and the request timeframe is reasonable.

To make this request, all you have to do is contact the training team.

10. How can I cancel my registration?

Cancellation is only possible for distance and in-person courses. To cancel a registration, please contact the training team.

Please note that registrations that are cancelled less than five (5) business days before the start of the course will be charged.

11. How do I access a distance course?

Following your registration, you will receive an email link allowing you to log in to the course on our VIA platform from your workstation. You will also receive a reminder the day before your course.

Please note that access to the VIA session will only be possible 30 minutes before the start of the course.

12. What should I do when there is a connection issue the day of the course?

You must contact the training team by filling out the form provided and mentioning emergency assistance, without forgetting to provide all the requested information. The team will contact you as soon as possible.

13. What equipment is required for a distance course?

You will need a computer with Windows 10 (preferably), headphones, a browser (Chrome, preferably) and a reliable Internet connection to access the VIA platform.

We also recommend that you have two monitors connected to your computer, a camera and microphone. This equipment is optional, but will allow you to have an optimal experience.

14. How do I recognize mandatory information in a form?

In a form, fields that are marked with the symbol are mandatory information to be provided.

Other symbols may also be found. By holding the mouse on this symbol, a small pop-up window will appear providing you with an explanation.